Privacy Policy

1. Introduction

Welcome to Denykem Aust P/L (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our online shopping platform.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, billing address, payment information, and other details you provide during the checkout process.

Account Information: Username, password, and other credentials used to access your account.

Transaction Information: Details about the products you purchase, order history, and payment details.

We do not store your credit/debit card details. All payment transactions are processed securely by our third-party payment processors, and we do not have access to or retain your full payment information.

Technical Information: IP address, browser type, operating system, device information, and browsing behaviour.

Location Information: Approximate location based on your IP address or precise location if you enable location services on your device.

Communication Information: Records of your interactions with our customer service team, including emails, chat logs, and phone calls.

3. How We Use Your Information

We use your information for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and handling.

Customer Support: To provide customer service and support, including responding to inquiries and resolving issues.

Account Management: To manage your account, including password recovery and account updates.

Marketing: To send you promotional materials, newsletters, and other marketing communications (you can opt-out at any time).

Improvement: To improve our website, products, and services based on your feedback and usage patterns.

Security: To protect against fraud, unauthorized transactions, and other security risks.

Legal Compliance: To comply with legal obligations and enforce our terms and conditions.

4. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who assist us in operating our website, processing payments, and delivering products.

Legal Authorities: When required by law or to protect our rights and property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement a variety of security measures to protect your personal information, including encryption, secure sockets layer (SSL) technology, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request that we correct any inaccurate or incomplete information.

Deletion: Request that we delete your personal information.

Opt-Out: Opt-out of receiving marketing communications from us.

Data Portability: Request a transfer of your personal information to another service provider.

To exercise these rights, please contact us at +61 401342446 or +61 2 94370421.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

1B/1 Campbell Street Artarmon

0401342446

94370421

Julia.denykem@outlook.com

Thank you for trusting Denykem Aust P/L with your personal information. We are committed to safeguarding your privacy and providing a secure online shopping experience.